Mews

The Mews housekeeping integration connects your Mews PMS to Sweeply, so rooms, reservations and guest booking notes flow straight into the tools your housekeeping, maintenance and front desk teams use every day. Mews stays your system of record, and Sweeply turns its data into cleaning boards, tasks and live room statuses. You connect it in a few clicks from the Mews Marketplace.

What syncs between Mews and Sweeply

Sweeply connects to Mews through the Mews Marketplace. Once connected, the following is kept in sync:

• Rooms and reservations: arrivals, departures and stayovers from Mews drive the housekeeping board in Sweeply.

• Guest booking notes from Mews appear in Sweeply next to the room they belong to.

• Room inspection status syncs both ways: a room inspected in Sweeply shows as inspected in Mews, and the other way round, so reception knows when a room is ready.

• Out-of-order rooms sync from Mews.

• Products, such as minibar items, sync.

• Rates and rate categories sync.

• Room categories sync, and you can use them when setting up cleaning rules.

What your teams get

• Housekeeping: Sweeply Housekeeping builds each day's cleaning board from Mews reservations, so supervisors can assign rooms, set priorities and follow progress room by room without re-keying data. Housekeepers work from a mobile app in 30+ languages, and text written by colleagues is translated into each person's language.

• Maintenance: with Sweeply Maintenance, anyone on the team can report a defect from the room, add a photo and route it to the right person, so repairs are tracked rather than passed on by phone or on paper.

• Front desk and guest requests: the front desk sees live cleaning progress for every room, and Guest Connect lets guests send housekeeping service requests and report maintenance issues from their Guest Page, which arrive in Sweeply as tasks.

• AI agents: Sweeply AI Agents include Tracey, which reads reservation remarks and notes and routes them to tasks with 99.7% accuracy, and Roomey, which assigns rooms by trying 20,000 combinations. Our team will confirm which agent features apply to your Mews setup.

Sweeply is priced per sellable room per month for each module, non-sellable space is free, and two-way PMS sync is included in every module. See pricing for how it applies to your Mews property.

About Mews

Mews is a cloud-native hospitality platform that runs reservations, payments and guest journeys for more than 5,000 properties across 85+ countries. It offers online check-in, kiosks and a guest portal, embedded payments and automation across the front office, and its marketplace lists over 1,000 integrations. It is widely used by tech-forward independent hotels and multi-property groups.

How to connect Mews to Sweeply

1. Log into Mews, open the Marketplace and search for Sweeply, or go straight to the Sweeply listing on the Mews Marketplace.

2. Press Start integration. Mews sends you an email titled "Complete your Sweeply account setup".

3. Open that email, click the verification link and complete the short registration form.

4. Enter the six-digit code sent to your phone. Sweeply starts syncing your rooms and reservations automatically.

Hotels running Sweeply on Mews

Volkshotel, a 196-room city hotel in Amsterdam, chose Sweeply when its move to Mews left its previous task system incompatible, and its housekeeping team of 33 nationalities now works from one visual, language-neutral room status view. Read the Volkshotel case study.

Frequently asked questions

Do I need to replace Mews housekeeping?

No. Sweeply runs on top of Mews, not instead of it. Mews stays your PMS and system of record for reservations, and Sweeply adds the operational layer for housekeeping, maintenance and guest requests. Room inspection status syncs both ways, so both systems agree on which rooms are ready. To compare native Mews housekeeping, Flexkeeping by Mews and an independent app, read Mews housekeeping vs a dedicated housekeeping app.

How long does setup take?

On a supported PMS such as Mews, rooms, reservations and room statuses are live in Sweeply within 24 hours of connecting. Training your team takes one to two days.

Can I use Mews room categories in cleaning rules?

Yes. Room categories sync from Mews and can be used when you set up cleaning rules in Sweeply, so your rules follow the same categories your front office already works with.

Is Mews good for coordinating housekeeping across a hotel group?

Partly. Mews tracks the status of every room and lets supervisors assign rooms in the Mews app, but each room has one assignee and assignments only cover the current day. Hotel groups that want to plan ahead, balance workloads and run maintenance from the same board can run Sweeply on top of Mews, with room inspection status syncing both ways.

Which hotel groups use Mews to manage housekeeping at scale?

Mews does not publish which groups use which housekeeping setup, and its help centre lists the most used housekeeping integrations by region instead. Volkshotel in Amsterdam, a 196-room hotel, runs Sweeply on top of Mews for a housekeeping team of 33 nationalities: read the Volkshotel case study.

What do hoteliers say about the Mews housekeeping app?

In the Mews community, hoteliers describe evening teams planning the next day on paper, because housekeeping assignments in Mews only cover the current day. A request for room credits to balance workloads has been open on the Mews feedback board since 2021. Our article Mews housekeeping vs a dedicated housekeeping app links to each source.

Does Mews charge separately for housekeeping management features?

It depends on the plan. The Mews pricing page lists Pro, Core and Enterprise plans: Pro includes a housekeeping and maintenance suite powered by Flexkeeping, while Core lists that suite as an add-on. Mews does not publish prices, so check your plan with your Mews account manager. Sweeply is priced per sellable room per month for each module, with two-way PMS sync included.

Is the Mews housekeeping module available as a mobile app for staff?

Housekeepers use the general Mews app rather than a separate housekeeping app: its Spaces tab lets them change room status and filter to the rooms assigned to them. Sweeply adds a dedicated iOS and Android staff app on top of Mews, in 30+ languages, that also works offline.

Does Mews update room status in real time for the front desk?

Yes. Room statuses changed in Mews show at reception straight away. With Sweeply on Mews, room inspection status syncs both ways, so a room inspected in Sweeply shows as inspected in Mews and the front desk knows it is ready.

Talk to our sales team

If you run Mews and want housekeeping, maintenance and guest requests working from the same live reservation data, Book a call with our sales team.