Guest Connect

Guest request management for hotels

Connect with every guest.

Guest app that lets every guest customize their stay.

Book a demo

Book a demo

71% of guests declined daily housekeeping, saving 179 hours in one month ยท Keahotels

Welcome,

Marcus Thorne

Back

New request

Your Stay

June 3

June 6

Room 202 Deluxe

Describe your request

Hello, I need a new towel

Send request

Request sent

Is Guest Connect right for your hotel?

Best for

Hotels that let guests choose whether they want daily housekeeping

Hotels that want guest requests to arrive as tasks for the right team

Hotels that want guests to request extra services and report issues in their room, with or without Sweeply Housekeeping

Hotels with a guest app such as Duve or AeroGuest, or with none at all

Not ideal for

Hotels that are not on a supported property management system

More for your guests. Less work for your team.

Sweeply Guest Connect lets guests manage their own stay, straight from their phone.

More for your guests. Less work for your team.

Sweeply Guest Connect lets guests manage their own stay, straight from their phone.

Guest reports a leaking bathroom faucet and the issue is assigned

Access through any channel

Guests reach Guest Connect through a link, a QR code in the room, or your existing guest app. No installation, no account.

  • Works on any device, any browser

  • Available in 30+ languages

  • No training needed for guests

Access through any channel

Guests reach Guest Connect through a link, a QR code in the room, or your existing guest app. No installation, no account.

  • Works on any device, any browser

  • Available in 30+ languages

  • No training needed for guests

Access through any channel

Guests reach Guest Connect through a link, a QR code in the room, or your existing guest app. No installation, no account.

  • Works on any device, any browser

  • Available in 30+ languages

  • No training needed for guests

Guests customize their stay

From check-in to check-out, guests decide how their room is managed. Every preference is captured and visible to your team in real time.

  • Cleaning schedule set day by day

  • Service requests submitted in seconds

  • Maintenance issues reported with a description

Guests customize their stay

From check-in to check-out, guests decide how their room is managed. Every preference is captured and visible to your team in real time.

  • Cleaning schedule set day by day

  • Service requests submitted in seconds

  • Maintenance issues reported with a description

Guests customize their stay

From check-in to check-out, guests decide how their room is managed. Every preference is captured and visible to your team in real time.

  • Cleaning schedule set day by day

  • Service requests submitted in seconds

  • Maintenance issues reported with a description

Guest stay shown day by day in Guest Connect
Guest requests list in Guest Connect

Tasks routed and assigned automatically

Every guest request and report lands directly in Sweeply. No manual handoff, no missed messages.

  • Housekeeping schedule updates instantly

  • Staff notified and assigned without manual input

  • All interactions tracked in one place

Tasks routed and assigned automatically

Every guest request and report lands directly in Sweeply. No manual handoff, no missed messages.

  • Housekeeping schedule updates instantly

  • Staff notified and assigned without manual input

  • All interactions tracked in one place

Tasks routed and assigned automatically

Every guest request and report lands directly in Sweeply. No manual handoff, no missed messages.

  • Housekeeping schedule updates instantly

  • Staff notified and assigned without manual input

  • All interactions tracked in one place

The guest experience, handled in one place.

Simple tools that keep guests happy and your team focused.

The guest experience, handled in one place.

Simple tools that keep guests happy and your team focused.

Higher Guest Satisfaction

  • Self-service cleaning schedule

    Guests request or skip cleaning day by day, no call needed.

  • On-demand requests

    Extra towels, amenities, anything they need sent straight to staff.

  • Faster issue resolution

    Guests report problems directly and your team acts immediately.

Higher Guest Satisfaction

  • Self-service cleaning schedule

    Guests request or skip cleaning day by day, no call needed.

  • On-demand requests

    Extra towels, amenities, anything they need sent straight to staff.

  • Faster issue resolution

    Guests report problems directly and your team acts immediately.

Higher Guest Satisfaction

  • Self-service cleaning schedule

    Guests request or skip cleaning day by day, no call needed.

  • On-demand requests

    Extra towels, amenities, anything they need sent straight to staff.

  • Faster issue resolution

    Guests report problems directly and your team acts immediately.

A Lighter Footprint

  • Fewer cleans, real savings

    Every skipped cleaning means less water, fewer chemicals.

  • Less time in occupied rooms

    Fewer entries per stay reduces disturbance and staff hours spent on unnecessary work.

  • Green certification support

    Track opt-out rates and use the data in your sustainability reporting.

A Lighter Footprint

  • Fewer cleans, real savings

    Every skipped cleaning means less water, fewer chemicals.

  • Less time in occupied rooms

    Fewer entries per stay reduces disturbance and staff hours spent on unnecessary work.

  • Green certification support

    Track opt-out rates and use the data in your sustainability reporting.

A Lighter Footprint

  • Fewer cleans, real savings

    Every skipped cleaning means less water, fewer chemicals.

  • Less time in occupied rooms

    Fewer entries per stay reduces disturbance and staff hours spent on unnecessary work.

  • Green certification support

    Track opt-out rates and use the data in your sustainability reporting.

Less Front Desk Workload

  • Fewer calls and walk-ups

    Guests handle requests themselves, without involving reception.

  • All interactions logged in Sweeply

    Every request and report is tracked automatically, nothing falls through.

  • Staff focused on guests, not admin

    Less time managing requests means more time delivering real hospitality.

Less Front Desk Workload

  • Fewer calls and walk-ups

    Guests handle requests themselves, without involving reception.

  • All interactions logged in Sweeply

    Every request and report is tracked automatically, nothing falls through.

  • Staff focused on guests, not admin

    Less time managing requests means more time delivering real hospitality.

Less Front Desk Workload

  • Fewer calls and walk-ups

    Guests handle requests themselves, without involving reception.

  • All interactions logged in Sweeply

    Every request and report is tracked automatically, nothing falls through.

  • Staff focused on guests, not admin

    Less time managing requests means more time delivering real hospitality.

Keep exploring the full platform

The more of Sweeply you connect, the more your whole operation moves as one.

Housekeeping

Digitize your Housekeeping, and take full control of every shift.

Sweeply Housekeeping module preview

Maintenance

Log, assign and close every issue before the next guest arrives.

Workload report chart of unassigned, assigned and completed tasks

AI Agents

Set up agents that plan and handle tasks on their own.

Trace AI agent switched on next to the Housekeeping agent

Get started in 24h

Sweeply is easy to setup. Integrate your current PMS and see results right away.

Get started in 24h

Sweeply is easy to setup. Integrate your current PMS and see results right away.

01

01

Connect your PMS

Connect your PMS

Find your PMS, connect it free, and you're ready to go. Nothing to build, nothing to install.

Find your PMS, connect it free, and you're ready to go. Nothing to build, nothing to install.

02

02

Define your workflows

Define your workflows

Set up rules, checklists, and recurring tasks that match how your team already works.

Set up rules, checklists, and recurring tasks that match how your team already works.

03

03

Invite Team Members

Invite Team Members

Add your housekeeping, maintenance, and front desk teams, everyone sees their tasks from day one.

Add your housekeeping, maintenance, and front desk teams, everyone sees their tasks from day one.

Get started for free

Get started for free

Frequently asked questions

Do I have to buy everything, or can I start with one part?

Guest Connect pairs with Housekeeping, because the choices and requests guests make flow straight into your housekeeping and maintenance work. Most hotels run the two together and add Maintenance or AI Agents later on the same core, with no new setup and no second PMS integration.

Will my team actually use it?

Yes, because your team does not change how it works. Guests use a digital guest page to choose whether they want daily housekeeping and to send service or maintenance requests, and each request arrives in Sweeply as a task for the right team, in each staff member's own language. At Keahotels, 71% of guests declined daily housekeeping once they could choose, saving 179 hours in one month.

Does it work with our PMS?

Yes. Guest Connect works with the 20+ property management systems Sweeply integrates with, including Mews, Apaleo, Oracle OPERA Cloud and Cloudbeds, so every request is linked to the right room and stay. It also connects to guest apps such as Duve and AeroGuest. The full list is on the Integrations page.

How long does it take to get running?

On a supported PMS, Sweeply is connected and your rooms and reservations are live within 24 hours. Guests can start using the guest page as soon as you share it with them, and there is no hardware, no server and no IT project.

What does it cost?

Guest Connect is priced per sellable room, per month, alongside Housekeeping. Lobbies, corridors and back-of-house spaces are never charged, and the rate per room falls as your room count rises. Our sales team can give you your exact number.

See how implementation works: what you need before day one, the steps to go live and who does what.

Decorative graphic

See how Sweeply fits your hotel.

Sweeplyโ€™s modules enable you to run your entire operations the way you need them to run. Each module is built to be easy to use by your teams, and to give you the results you need.

Book a demo

Book a demo

Decorative graphic

See how Sweeply fits your hotel.

Sweeplyโ€™s modules enable you to run your entire operations the way you need them to run. Each module is built to be easy to use by your teams, and to give you the results you need.

Book a demo

Book a demo

Decorative graphic

See how Sweeply fits your hotel.

Sweeplyโ€™s modules enable you to run your entire operations the way you need them to run. Each module is built to be easy to use by your teams, and to give you the results you need.

Book a demo

Book a demo