STAYERY: from chaos to clarity across serviced apartments

The challenge

As STAYERY grew, its old way of working couldn’t keep up. The team was juggling Excel spreadsheets and WhatsApp chats, which technically worked but was neither sustainable nor scalable. From missed stayover cleans to last-minute room status updates, the lack of a centralised system created friction and added pressure to already stretched teams, with more risk of things getting lost or forgotten as locations multiplied. Managing stayover cleans for mid- and long-stay guests, needed every seven days, previously meant manual calculations and Excel entries.

How Sweeply helped

Daniel’s team wanted to boost staff efficiency, improve guest satisfaction, reduce avoidable mistakes, sharpen task management, and standardise procedures across locations. Sweeply stood out as clearly built with hospitality in mind, with the Apaleo integration a major win and the Traces function keeping internal communication tight. Transparent pricing with no hidden fees or complicated onboarding costs, plus a responsive, feedback-driven team, sealed the fit. Through the Apaleo integration, stayover cleans are now scheduled automatically, with rooms appearing in Sweeply exactly when needed and adjusting if a guest extends their stay.

The result

STAYERY’s operation is now faster, more flexible, and less stressed, especially during high-pressure check-in and check-out windows. Colour-coded, single-tap task assignment means everyone knows what’s happening and when, and even new staff pick it up quickly without lengthy onboarding. Communication between teams is faster, updates are real-time, there’s less paper waste and fewer errors, and staff spend more time with guests. The team has also started tracking internal KPIs such as average cleaning durations and recurring maintenance issues across locations, giving insight into where to invest in staffing, equipment, or specific room types.