Oracle Opera

Sweeply is an OPERA Cloud housekeeping app that connects to Oracle Hospitality OPERA Cloud through OHIP, the Oracle Hospitality Integration Platform. Rooms, bookings and guest booking notes from Opera drive housekeeping boards, maintenance tasks and guest requests, and out-of-order rooms and room inspection status stay aligned in both directions. OPERA Cloud remains your PMS, with Sweeply as the operational layer.

What syncs between OPERA Cloud and Sweeply

• Rooms and bookings stay in sync with your housekeeping board.

• Guest booking notes from Opera appear in Sweeply.

• Two-way out-of-order sync: when a room is set to out of order in Opera it appears in Sweeply as out of service, and OOO and OOS rooms stay aligned between the two systems.

• Room inspection status syncs both ways between Sweeply and Opera, so an inspected room shows as inspected in both systems.

• Return status after out of order: when the front desk completes an OOO in Opera, the return value sets the room in Sweeply. Inspected becomes Clean, Clean becomes Inspection, and Dirty or Pick-Up becomes Dirty.

• Rate categories sync.

New Opera properties connect through Oracle's Streaming API, which pushes changes to Sweeply as they happen instead of re-reading every booking on a schedule.

What your teams get

• Housekeeping: Sweeply Housekeeping builds each day's cleaning board from Opera bookings, so supervisors can assign rooms and housekeepers update statuses from their phones instead of paper lists or a desk terminal. Housekeepers work from a mobile app in 30+ languages, and text written by colleagues is translated into each person's language.

• Maintenance: with Sweeply Maintenance, anyone on the team can report a defect from the room, add a photo and route it to the right person, so repairs are tracked rather than passed on by phone or on paper.

• Front desk and guest requests: the front desk sees live cleaning progress for every room, and Guest Connect lets guests send housekeeping service requests and report maintenance issues from their Guest Page, which arrive in Sweeply as tasks.

• AI agents: Sweeply AI Agents include Tracey, which reads reservation remarks and notes and routes them to tasks with 99.7% accuracy, and Roomey, which assigns rooms by trying 20,000 combinations. Our team will confirm which agent features apply to your OPERA Cloud setup.

Sweeply is priced per sellable room per month for each module, non-sellable space is free, and two-way PMS sync is included in every module. See pricing for how it applies to your OPERA Cloud property.

About Oracle OPERA Cloud

Oracle Hospitality's OPERA Cloud is an enterprise hotel property management system used by many of the world's largest hotel brands, resorts and independent luxury properties. It carries decades of OPERA heritage into the cloud, with depth for group blocks, events and sophisticated rate management, and it scales from single properties to global chains. OHIP opens it to a broad ecosystem of specialist applications.

How to connect Oracle OPERA Cloud to Sweeply

This connection is set up together with our team and your Opera administrator rather than self-serve. Before you start, your property needs OPERA Cloud running on Oracle Cloud Infrastructure with the OPERA Cloud Foundations SKU, access to the OHIP Developer Portal, and the Streaming API enabled.

1. Find Sweeply on the Oracle Cloud Marketplace and ask your Opera administrator to request the integration for your property. Let us know at the same time.

2. Send us your Enterprise ID, Chain Code and Region from the OHIP Developer Portal, and confirm whether Streaming is enabled. Share them through a one-time secret link, never in a plain email.

3. We create the Sweeply application in OHIP against your environment.

4. Someone with admin rights approves the request in your OHIP Developer Portal. Nothing syncs until this is approved.

5. We activate your properties, confirm unit mapping with your IT contact, and Sweeply starts syncing rooms and bookings.

Frequently asked questions

Do I need to replace OPERA Cloud housekeeping?

No. Sweeply runs on top of OPERA Cloud, not instead of it. OPERA Cloud stays your PMS and system of record for reservations, and Sweeply adds the operational layer for housekeeping, maintenance and guest requests. Out-of-order rooms stay aligned in both directions, so housekeeping and the front desk see the same picture.

How long does setup take?

Once your Opera administrator has approved the Sweeply application in OHIP, rooms, reservations and room statuses are live in Sweeply within 24 hours. Training your team takes one to two days.

Why does Sweeply ask for the Opera Streaming API?

Oracle's standard web services cannot return only what has changed, so a polling connection re-reads every booking for the day, roughly 30,000 API calls per month for every 100 rooms. The Streaming API pushes changes as they happen, which is faster, uses far fewer API calls and is more stable.

Talk to our sales team

If you run OPERA Cloud and want a mobile operations layer for housekeeping, maintenance and guest requests, Book a call with our sales team.