Opally

The Opally and Sweeply integration turns operational guest requests found in Opally conversations into Sweeply tasks, complete with room, location, request type and priority. Opally handles guest communication across email, chat and messaging. Sweeply is the hotel operations layer on top of your PMS where housekeeping and maintenance teams act on those requests.

How Opally and Sweeply work together

When a guest asks for something that needs action on the property, Opally identifies it in the conversation and creates a task in Sweeply. According to Opally's integration page and its Sweeply listing:

• Tasks are created from clear guest requests across email, chat and messaging channels.

• Each task includes the room or location, the request type and the priority, captured before handoff.

• Supported requests include maintenance issues, amenity requests, cleaning preferences, housekeeping opt-outs and general follow-up.

• Operational follow-up stays in Sweeply, so staff do not need to copy messages between systems.

Opally's page also notes that the guest receives a simple confirmation after the handoff. Each team keeps working in the system built for it: guest communication in Opally, operational work in Sweeply.

Because each task arrives with the room, request type and priority already captured, a supervisor can assign it straight away instead of reading back through the conversation. That reduces manual handovers and copy-pasting between the guest messaging inbox and the people on the floor, which is where requests tend to get lost on a busy shift.

What your teams get

• Housekeeping: cleaning requests and housekeeping opt-outs from guest conversations reflected in the daily plan.

• Maintenance: maintenance requests arrive as tasks with room and priority, ready to assign and track to completion.

• Guest Connect: Sweeply's own guest page, where guests can opt in or out of housekeeping and send service and maintenance requests directly.

• Staff can work in 30+ languages, and Sweeply translates text written by colleagues, so instructions and notes are understood by everyone on shift.

Sweeply's AI Agents work from PMS data and are available as a separate module.

About Opally

Opally is an AI-powered guest communication platform built for hotels. It helps teams manage guest conversations across email, chat and messaging channels, and connects operational requests from those conversations to the tools hotel teams use day to day.

How to connect Opally to Sweeply

The connection is set up from the Opally side:

1. Log in to the Opally dashboard and go to Integrations, then Operations.

2. Select Sweeply and connect your Sweeply account.

3. Choose which communication channels can create tasks.

4. Review the task scope and staff handoff before going live.

More detail is available on Opally's Sweeply integration page.

Frequently asked questions

Do my staff need to log in to Opally to act on requests?

No. Operational tasks and staff follow-up stay inside Sweeply.

Which requests can become Sweeply tasks?

Maintenance issues, amenity requests, cleaning preferences, housekeeping opt-outs and other follow-up identified in guest conversations.

How is Sweeply priced?

Sweeply is priced per sellable room per month for each module you use, and non-sellable space such as back-of-house areas is free. The 2-way PMS sync is included in every module. See our pricing page for details.

Talk to our sales team

If you use Opally for guest messaging and want those requests to reach the right team as tasks, Book a call with our sales team.