Infor

The Infor HMS housekeeping integration connects Infor Hospitality Management Solution to Sweeply, so rooms, bookings and guest booking notes drive housekeeping, maintenance and guest requests, and room inspection status syncs both ways. Infor HMS stays your PMS, and Sweeply is the operational layer your teams work in. The interface is set up as a joint project between Infor and Sweeply.

What syncs between Infor HMS and Sweeply

• Rooms and bookings stay in sync, so your housekeeping board reflects the latest arrivals, departures and stayovers.

• Guest booking notes appear in Sweeply.

• Room inspection status syncs both ways between Sweeply and Infor, so an inspected room shows as inspected in both systems.

• Room categories sync, and you can use them when setting up cleaning rules.

• Out-of-order rooms sync from Infor.

What your teams get

• Housekeeping: Sweeply Housekeeping builds each day's cleaning board from Infor bookings across every connected property, so supervisors assign rooms and track progress on mobile. Housekeepers work from a mobile app in 30+ languages, and text written by colleagues is translated into each person's language.

• Maintenance: with Sweeply Maintenance, anyone on the team can report a defect from the room, add a photo and route it to the right person, so repairs are tracked rather than passed on by phone or on paper.

• Front desk and guest requests: the front desk sees live cleaning progress for every room, and Guest Connect lets guests send housekeeping service requests and report maintenance issues from their Guest Page, which arrive in Sweeply as tasks.

• AI agents: Sweeply AI Agents include Tracey, which reads reservation remarks and notes and routes them to tasks with 99.7% accuracy, and Roomey, which assigns rooms by trying 20,000 combinations. Our team will confirm which agent features apply to your Infor HMS setup.

Sweeply is priced per sellable room per month for each module, non-sellable space is free, and two-way PMS sync is included in every module. See pricing for how it applies to your Infor HMS property.

About Infor HMS

Infor Hospitality Management Solution (HMS) is an enterprise cloud PMS for larger hotels, resorts, casinos and multi-property groups with complex operations. As part of Infor's enterprise software family, it connects property management to revenue management, sales and catering, and back-office systems, with enterprise security and a global implementation and support organisation.

How to connect Infor HMS to Sweeply

1. Contact your Infor account manager and ask for the Infor HMS Sweeply Housekeeping Interface for your property. Let us know at the same time so we can prepare.

2. Infor Professional Services schedules an integration call with your team and Sweeply to configure the interface.

3. Infor and Sweeply exchange endpoint and connection details directly, so there are no credentials for you to handle.

4. Infor supplies a room list for each property, which we use to set up your units in Sweeply.

5. The interface goes live and Sweeply starts syncing your rooms and bookings.

Properties on the same Infor tenant share an endpoint but are configured and activated individually, so tell us upfront how many properties you are connecting.

Frequently asked questions

Do I need to replace Infor HMS housekeeping?

No. Sweeply runs on top of Infor HMS, not instead of it. Infor HMS stays your PMS and system of record for reservations, and Sweeply adds the operational layer for housekeeping, maintenance and guest requests. Room inspection status syncs both ways, so reception sees when rooms are ready.

How long does setup take?

Once Infor has configured and activated the interface for your property, rooms, reservations and room statuses are live in Sweeply within 24 hours. Training your team takes one to two days.

Who do I contact if something looks wrong after go-live?

Once live, Infor hands the interface to Infor support. Raise Infor-side issues with Infor support directly as the customer, and tell us at the same time so we can investigate from the Sweeply side and share logs if helpful.

Talk to our sales team

If your Infor HMS properties need a mobile operations layer for housekeeping, maintenance and guest requests, Book a call with our sales team.