HotelTime

The HotelTime PMS housekeeping integration connects HotelTime to Sweeply through Orea, so bookings, check-ins and departures drive housekeeping, maintenance and guest requests. HotelTime stays your PMS, and Sweeply is the operational layer your teams use on the floor.

What syncs between HotelTime and Sweeply

• Rooms are created in Sweeply from your HotelTime room list.

• Bookings, changes and cancellations arrive in Sweeply as Orea sends them.

• Check-ins and departures are picked up when HotelTime reports them.

• Out-of-order and out-of-service periods show on the affected rooms.

Room status updates from Sweeply back to HotelTime are not part of the integration yet, so cleaning statuses are kept in Sweeply.

What your teams get

• Housekeeping: Sweeply Housekeeping builds each day’s cleaning board from HotelTime reservations, so supervisors can assign rooms and housekeepers update statuses from their phones. Housekeepers work from a mobile app in 30+ languages, and text written by colleagues is translated into each person’s language.

• Maintenance: with Sweeply Maintenance, anyone on the team can report a defect from the room, add a photo and route it to the right person, so repairs are tracked rather than passed on by phone or on paper.

• Front desk and guest requests: the front desk sees live cleaning progress for every room, and Guest Connect lets guests send housekeeping service requests and report maintenance issues from their Guest Page, which arrive in Sweeply as tasks.

• AI agents: Sweeply AI Agents include Tracey, which reads reservation remarks and notes and routes them to tasks with 99.7% accuracy, and Roomey, which assigns rooms by trying 20,000 combinations. Our team will confirm which agent features apply to your HotelTime setup.

Sweeply is priced per sellable room per month for each module, and non-sellable space is free. See pricing for how it applies to your HotelTime property.

About HotelTime

HotelTime Solutions provides cloud software for hotels, restaurants, spas and event management, including the HotelTime PMS.

How to connect HotelTime to Sweeply

1. Ask Orea for your Orea base URL, your HotelTime hotel ID (two numbers separated by a dot) and your Orea username and password.

2. Open the HotelTime sign-up page in Sweeply and create your account.

3. Enter the Orea base URL, hotel ID, username and password, then select Continue. Sweeply checks the details before it sets up your hotel.

4. Sweeply creates your rooms from your HotelTime room list, which can take a few minutes.

Frequently asked questions

Do I need to replace HotelTime?

No. Sweeply runs on top of HotelTime, not instead of it. HotelTime stays your PMS and system of record for bookings, and Sweeply adds the operational layer for housekeeping, maintenance and guest requests.

How long does setup take?

Once Orea has given you the connection details, Sweeply creates your rooms within minutes and bookings start arriving. Training your team takes one to two days.

Does Sweeply update room status in HotelTime?

Not yet. Bookings, check-ins, departures and room blocks flow from HotelTime into Sweeply, and cleaning statuses are kept in Sweeply.

Talk to our sales team

If your HotelTime property wants housekeeping and maintenance running from live PMS data, Book a call with our sales team.