Guestline

The Guestline housekeeping integration connects your Guestline PMS to Sweeply, so rooms, bookings and guest booking notes drive housekeeping, maintenance and guest requests, and inspected rooms are reported back to Guestline. Guestline stays your PMS, and Sweeply is the operational layer your teams work in. The connection uses web service credentials that Guestline issues for your property.

What syncs between Guestline and Sweeply

• Rooms and bookings stay in sync with your housekeeping board.

• Guest booking notes from Guestline appear in Sweeply.

• Room inspection status is sent back to Guestline when a room is inspected in Sweeply.

• Room categories sync, and you can use them when setting up cleaning rules.

Guestline housekeeping codes are configured per property, so we map your codes to Sweeply's cleaning statuses during setup. That keeps rooms cleaned in Sweeply showing the correct status in Guestline.

What your teams get

• Housekeeping: Sweeply Housekeeping shows checkouts from Guestline as they happen, so supervisors can assign rooms in real time instead of coordinating by phone or walkie-talkie. Housekeepers work from a mobile app in 30+ languages, and text written by colleagues is translated into each person's language.

• Maintenance: with Sweeply Maintenance, anyone on the team can report a defect from the room, add a photo and route it to the right person, so repairs are tracked rather than passed on by phone or on paper.

• Front desk and guest requests: the front desk sees live cleaning progress for every room, and Guest Connect lets guests send housekeeping service requests and report maintenance issues from their Guest Page, which arrive in Sweeply as tasks.

• AI agents: Sweeply AI Agents include Tracey, which reads reservation remarks and notes and routes them to tasks with 99.7% accuracy, and Roomey, which assigns rooms by trying 20,000 combinations. Our team will confirm which agent features apply to your Guestline setup.

Sweeply is priced per sellable room per month for each module, non-sellable space is free, and two-way PMS sync is included in every module. See pricing for how it applies to your Guestline property.

About Guestline

Guestline, part of the Access Group, provides cloud property management, distribution, payments and digital guest registration to thousands of hotels. Its roots are deepest in the UK and Ireland, where its Rezlynx PMS has served independent and group hotels for decades, and it has a growing presence in Europe. The platform includes PCI-compliant payments, a booking engine and multi-property tools.

How to connect Guestline to Sweeply

1. Request the interface from Guestline. Email the Guestline interfacing team at guestline.interfacing@theaccessgroup.com with the subject "Requesting a Sweeply integration" and ask for web service interface credentials for your property.

2. Guestline sends your connection details: the Web Service Endpoint URL, Site ID and Site Name, Interface ID, Operator ID and a password, usually in a separate email.

3. While you are in touch, ask Guestline for the housekeeping status codes used at your property, and have someone who knows your setup confirm they are correct.

4. Create your Sweeply account and enter the Guestline credentials. Sweeply connects and starts syncing your rooms and bookings.

Hotels running Sweeply on Guestline

Woolacombe Bay Hotel, a 63-room four-star family hotel on the North Devon coast, replaced phone and walkie-talkie coordination, which sometimes topped 50 calls on a busy day, with real-time task updates driven by Guestline checkouts. Read the Woolacombe Bay case study.

Frequently asked questions

Do I need to replace Guestline housekeeping?

No. Sweeply runs on top of Guestline, not instead of it. Guestline stays your PMS and system of record for reservations, and Sweeply adds the operational layer for housekeeping, maintenance and guest requests. Inspected rooms are sent back to Guestline, so reception sees when rooms are ready.

How long does setup take?

Once Guestline has issued your interface credentials, rooms, reservations and room statuses are live in Sweeply within 24 hours of connecting. Training your team takes one to two days.

Why do you need our Guestline housekeeping codes?

Guestline housekeeping codes are set up per property rather than standard across sites. Mapping them before go-live means a room cleaned or inspected in Sweeply shows the right status in Guestline.

Talk to our sales team

If your Guestline hotel wants calmer, real-time housekeeping and maintenance coordination, Book a call with our sales team.