The Duve and Sweeply integration links the Duve guest app to Sweeply Guest Connect, so guests can request services, set housekeeping preferences and report maintenance issues in one tap, and those requests land in Sweeply as tracked tasks. Duve manages the guest journey. Sweeply is the hotel operations layer on top of your PMS where housekeeping and maintenance teams pick up the work.
How Duve and Sweeply work together
The connection uses Duve's Customised Shortcuts feature. You add a button to the Duve Guest App that opens your Sweeply Guest Connect page, with the guest's room, last name and check-in date filled in through Duve template variables. From there:
Guests submit service requests, such as fresh towels, and Sweeply creates a task with the right category and notifies whoever is subscribed to it.
Guests report maintenance issues, such as a broken light, and Sweeply creates an entry in the Issues tab assigned to the relevant category or team.
Guests manage their housekeeping preferences, opting in or out of cleaning.
Guests stay inside a familiar Duve experience while your teams get clear, trackable work in Sweeply.
What your teams get
Guest Connect: the Sweeply guest page your Duve shortcut opens, with request options and categories you configure.
Housekeeping: guest requests and opt-outs reflected in the daily cleaning plan, so housekeepers know which rooms to service.
Maintenance: guest-reported issues assigned to technicians and tracked until they are resolved.
Staff can work in 30+ languages, and Sweeply translates text written by colleagues, so instructions and notes are understood by everyone on shift.
Sweeply's AI Agents work from PMS data and are available as a separate module.
About Duve
Duve is a guest management platform that helps properties deliver more personalised stays through digital communication, guest requests and journey management. Its Guest App Builder lets hotels add custom shortcuts and control when they appear in the guest journey.
How to connect Duve to Sweeply
The steps follow our help centre guide, Duve to Guest Connect.
Make sure Guest Connect is enabled for your property in Sweeply. If it is not, contact our team to enable it and receive your hotel key and guest link.
In Duve, go to Guest App Builder, then Styles, then Shortcuts, and click Add Shortcut.
Give it a name such as "Manage Your Stay", choose an icon, set the action type to URL and paste your Sweeply guest link with the Duve template variables.
Optionally set conditions for when the shortcut appears, then save and publish.
Test with a reservation to check the shortcut opens Guest Connect with the right details and that requests arrive in Sweeply.
Frequently asked questions
What does the guest see?
A shortcut in the Duve Guest App that opens the Sweeply Guest Connect page for their room, where they can request services, manage housekeeping and report issues.
What happens if the guest details are missing?
If a parameter is blank or does not match, the guest may be asked to enter their room or other details manually on the Sweeply page.
How is Sweeply priced?
Sweeply is priced per sellable room per month for each module you use, and non-sellable space such as back-of-house areas is free. The 2-way PMS sync is included in every module. See our pricing page for details.
Talk to our sales team
If your hotel uses Duve and you want guest requests to reach housekeeping and maintenance without retyping, Book a call with our sales team.
Description
Duve and Sweeply integration: a shortcut in the Duve guest app opens Guest Connect, so guest requests and reported issues land in Sweeply as tracked tasks.
Type
Guest Experience
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