Opally

Overview

Opally is an AI-powered guest communication platform built for hotels, helping teams manage guest conversations across email, chat, and messaging channels. Through the Sweeply integration, operational requests identified in those conversations can be turned directly into Sweeply tasks, including the relevant room, location, request type, and priority. This connects guest communication with day-to-day hotel operations, while allowing each team to keep working in the system built for them.

Key benefits

• Turn guest requests directly into actionable Sweeply tasks

• Automatically include room, location, request type, and priority

• Handle maintenance, amenities, cleaning requests, housekeeping opt-outs, and other follow-up

• Keep operational tasks and staff follow-up inside Sweeply

• Reduce manual handovers and copy-pasting between guest communication and operations

Setup steps

In Opally, navigate to Integrations > Operations and select Sweeply. Connect your Sweeply account, choose which communication channels can create tasks, and review the task scope and staff handoff before going live.