Volkshotel: streamlined housekeeping in four months

The challenge

The catalyst was a new PMS, Mews. Volkshotel’s existing task management system wasn’t compatible with the new technology, so Marion looked for a replacement, taking the opportunity to find a tool that was easy for the whole company to use and would improve communication between departments. With 33 different nationalities on the team, accessibility for all was essential. Marion particularly wanted more efficient communication between the front desk and housekeeping, and a more streamlined way of processing stayover cleaning requests, which previously meant physically checking all 196 rooms.

How Sweeply helped

Volkshotel chose Sweeply for its ease of use and its visual approach, which makes room status clear regardless of language barrier. The team welcomed the new technology, and strong change management made the transition smooth. In the first few weeks, Volkshotel requested adjustments to Sweeply’s reports, and the Sweeply team delivered the customisation so the hotel could see the data that made most sense for its setup. Stayover cleaning requests are now processed by the front desk rather than housekeeping, and Sweeply’s Issues feature lets every worker in the building report defects.

The result

In four months, Volkshotel saw great progress across daily operations. Stayover cleaning requests, once a manual room-by-room task across all 196 rooms, are now handled quickly through the front desk. The Issues feature means defects are caught and logged by anyone in the building and picked up faster by the maintenance team, improving both the guest experience and the working day. Onboarding new housekeeping staff, critical for a team of over 150 people, became much faster and shorter thanks to the app’s built-in training and intuitive design, boosting staff confidence and engagement.