Artículos

Good housekeeping is essential to a good guest experience...

At Sweeply, we're constantly building to remove friction from daily hotel life. Whether it's cutting down on time spent reporting issues, empowering guests to take control of their stay, or giving managers a clearer view of workloads - every new feature is designed with real users in mind.

Picture the scene: you're working on the front desk, and you have a long line of guests waiting to check in. Like, really long.

What is change management in hospitality? Simply put, it's the way your business approaches and manages change.

Did you know that 69% of hotel guests say good technology amenities influence their choice of hotel?

AI has taken us beyond what we thought would be possible when it comes to efficiency: automating admin, scheduling our staff, speeding up response times. Our operations have never been as fast or responsive - and they're only going to get better.

We've got some exciting news to share from Sweeply HQ. Drumroll please... we're now an official Mews Stacks Partner to help hotels unlock housekeeping automation.

The concept of offering opt-in or opt-out housekeeping services has been making waves in the hospitality industry. Once largely associated with limited-service hotels, this innovative approach has gained remarkable traction in recent years, reshaping guest experiences and addressing contemporary concerns. Notably, we are hearing more initiatives around sustainability, for example the Foundation Hotels for Trees, which is actively supporting the transition towards a more sustainable hotel industry.

Forgive us for stating the obvious, but hotel operations are a tough thing to get right. You're expected to deliver guest satisfaction, fast turnarounds, and smooth service across teams; often with fewer hands on deck.

Build a practical business case that your finance team will accept. This guide turns time saved and rework avoided into a clear payback story.

Integration is not about technology for its own sake. It is about turning reservations into ready rooms without calls, turning guest requests into tasks with clear owners, and turning issues into fixes with a time-bound loop. With the right scope and sequence you can launch a reliable integration in about 30 days and start capturing value before peak season.

Everyone in hospitality wants to implement personalisation. But too often, the conversation starts and ends with marketing tools: targeted emails, loyalty perks, or upselling room upgrades. These strategies might lift revenue, but they rarely improve the actual guest experience.

Here at Sweeply, we're hearing the same thing from hotels across the board: today's guests want more flexibility. Sometimes they want a place to sleep - and sometimes, they want something different.

At Sweeply, we believe that great hotel service starts with seamless communication and ends with flawless execution. That's why we're proud to announce our new partnership with AeroGuest, a pioneer in mobile guest experience.

Today's hotel guests can breeze through their entire stay - from booking to check-out - without ever speaking to a staff member.

Imagine you're a housekeeping team leader.

Are you still using spreadsheets to manage reservations? Logging into individual OTA extranets to update rates and availability? Having to visit the property to check up on operations and report on performance?

In the ever-evolving world of hospitality, the integration of AI-driven Revenue Management Systems (RMS) is now a reality and is revolutionizing the way hotels optimize their pricing strategies, forecasting, and overall profitability. These systems offer powerful tools for analysing vast amounts of data, predicting market trends, and adjusting prices in real-time. However, there's a growing misconception that once an AI-based RMS is implemented, the need for human expertise diminishes. On the contrary, the role of skilled professionals becomes even more crucial to truly leverage the full potential of these technologies.

A well-run housekeeping team is essential to a successful hotel. With a team that is collaboration-driven and teamwork-oriented, the team can work together to achieve common goals. A good housekeeping team will be able to work effectively as a unit, communicating and coordinating their efforts to ensure that the hotel's housekeeping is of the highest quality.