The Views Hotels: sustainability starts with smart operations

The challenge

The Views had strong sustainability ambitions but its internal workflows told a different story. Housekeeping schedules, maintenance requests, and room readiness updates were managed on paper or over the phone, and with no centralised digital system, miscommunication was constant. The team had worked with Host PMS for over a decade, which held crucial operational data, but they needed a way to bring that data to life.

How Sweeply helped

With Sweeply, the transition was smoother than expected. The Sweeply team flew to Madeira to carry out implementation on-site, taking about three days of a couple of hours each; by the fourth day people were comfortable, and after a month the hotel stopped using paper completely. Sergio knew change management would be key and asked for in-person support, reflecting an approach built on empathetic rollout, simplicity, and genuine human help. Sweeply pulls real-time data from Host, such as room status and housekeeping schedules, and pushes updates back instantly to trigger cleaning tasks and room turns without manual follow-up.

The result

The benefits were immediate. Teams across departments communicate more clearly, with staff quickly recognising icons, housekeeping managers gained real-time visibility, and front desk agents can update guests on room status without guesswork. Paper was eliminated and the No Clean programme, where guests opt out of daily housekeeping, became easier to manage and track. At The Views Oasis, housekeeping activities fell by 60% on average as guests skipped daily cleaning, saving 25 euros per room per month in housekeeping salaries and 2.1 euros per room per month on energy and water, for an estimated total of around 5,370 euros in monthly savings. Freed from paperwork, front office teams now spend more time engaging guests in the lobby.