Islandshotel: 6,400 hours saved across 18 properties
Über diese Fallstudie
Islandshotel is an Icelandic chain of 18 properties ranging from 3 to 4 stars. Chief Operations Officer Hjortur Valgeirsson needed to manage cross-departmental operations more efficiently. After adopting Sweeply in May 2023, the chain saw a return on investment within four months, saving 6,400 hours, and rolled out an optional housekeeping policy that guests chose to use around 70% of the time.
Islandshotel
Iceland
The challenge
Before Sweeply, Islandshotel juggled Trello for maintenance, Slack, and its PMS for reception, a diverse set of tools that created challenges to manage. The company needed a way to save time, improve communication among staff, and support cross-departmental operations across 18 properties.
How Sweeply helped
Sweeply entered the scene in May 2023, sparking a change in how Islandshotel tackled daily operations. The Housekeeping dashboard and Task Management view saved time, eliminated redundant tasks, and offered a comprehensive overview of daily and monthly activity, while keeping a historical record for more data-driven decisions. Onboarding was supported directly by Frans and Brynja from Sweeply, who trained hotel supervisors, who in turn trained their housekeeping staff. In just five weeks, Sweeply onboarded all 18 properties. The rollout also introduced an optional housekeeping policy, letting guests choose whether they needed daily housekeeping.
The result
Islandshotel saw a tangible return on investment in just four months, saving 6,400 hours. Between June and December 2023, guests skipped housekeeping in around 70% of cases across all 18 hotels, a shift that pointed to guests appreciating the flexibility. Reduced daily housekeeping meant a more manageable workload and improved job satisfaction for staff, less inventory usage and tangible cost savings, and a more environmentally sustainable operation. A colour-coded work overview simplified communication between housekeeping teams and their managers, and staff no longer raced between floors or stayed tied to the reception phone.
Testimonial
“The introduction of Sweeply has lightened our workload, bringing genuine satisfaction and joy to our staff. Our housekeepers no longer find themselves racing between floors or tied to the reception phone.”
Hjortur Valgeirsson
Chief Operations Officer, Islandshotel
Country
Iceland
Country
Unterkunftsart
Hotel chain (3 to 4-star)
Hotelgröße
18 properties
Wertfokus
Cost efficiency
Operational scale
Operational scale
18 properties onboarded in 5 weeks
Wert erstellt
6,400 hrs
saved within four months of adopting Sweeply
Betriebliche Größenordnung
70%
of guests chose to skip daily housekeeping (Jun-Dec 2023)
to onboard all 18 properties
5 weeks
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