The Flag Zurich: 80% fewer guest complaints

The challenge

Before Sweeply, The Flag Zurich relied on paper lists and manual updates, with tasks written down or passed on verbally and no central place to track them. Felix and his team couldn’t easily see what had been completed or who had handled what, making communication the most frustrating factor in daily operations. As demand grew, Felix spent time chasing down updates to confirm work was done, which opened the door to mistakes such as a missed room move or a delayed request.

How Sweeply helped

When Sweeply was introduced, some housekeeping staff were hesitant, being used to paper. That changed on day one, when Felix completed a shift’s room assignments, usually a long job, in just five minutes. Sweeply’s structured onboarding, which Felix rated a perfect 10 out of 10, was hands-on and delivered in English so the multilingual team got comfortable quickly. The interface’s numbers and colours made it usable across different countries, ages, and language backgrounds without lengthy explanation, and Sweeply’s integration with the Apaleo PMS let the hotel’s tech stack work together without added complexity.

The result

The biggest win was the drop in guest complaints: because the team can now see in real time what’s pending, they respond faster and avoid missed handovers, cutting complaints about item requests and room changes by around 80%. The hotel also saved at least 8 hours a week, a figure still increasing, and rolled out more consistent cleaning policies (short and mid-stays every three days, long stays weekly, extra cleaning on request) all tracked in Sweeply without a separate log. Felix gained on-demand visibility into which rooms were cleaned, when, and to what standard, letting him step back and focus on running the hotel.