A guest opens the AeroGuest app, decides they do not need their room cleaned tomorrow, and taps. In most hotels that preference then has to be relayed: to the front desk, onto a list, to a supervisor, onto the housekeeping board. With AeroGuest connected to Sweeply, the systems do the relaying. The choice syncs to the PMS, reaches Sweeply, and adjusts the task on the floor.

What does the AeroGuest and Sweeply integration do?

AeroGuest is a mobile guest experience platform. Sweeply is the operational layer that turns what guests ask for into tasks for housekeeping, maintenance and service teams, sitting on top of the PMS rather than replacing it. The integration joins the two ends of the same job: the guest states a preference in the app already on their phone, and the person who has to act on it sees it in the tool they already use.

Two things flow across the connection. The first is Green Stay, the in-stay housekeeping choice. The second is individual service requests. Neither needs the front desk to carry the handover, which is the part that usually breaks.

How does Green Stay work for a guest who wants to skip a clean?

1. The guest taps Request Cleaning in the AeroGuest app. Owner: the guest. Duration: seconds.

2. They land on the Sweeply guest page and build their housekeeping plan, choosing which days they want the room serviced. Owner: the guest. Duration: under a minute.

3. The preference syncs to the PMS. Owner: the systems. Duration: immediate.

4. The preference is sent to Sweeply. Owner: the systems. Duration: immediate.

5. The housekeeping task is created, moved or dropped accordingly. Owner: Sweeply. Duration: immediate, in time for the board the supervisor works from.

6. The team works the adjusted list. Owner: housekeeping. Duration: the normal shift, with a different set of rooms in it.

No clipboards, no relay through reception, and no note sitting somewhere nobody checks. The same guest-facing mechanism, including the QR-code route for guests who are not on the app, is described on the Guest Connect page.

Where do in-stay service requests go?

Requests route by type rather than landing in one shared inbox:

Each request flows from AeroGuest into Sweeply’s task management as a task with an owner attached, so it can be viewed, assigned and completed with the same visibility as any other work. No phone call, no delay, and no risk of it evaporating in a shift handover.

Does letting guests skip cleaning actually save anything?

Yes, and by enough to change a rota rather than trim one. Sweeply’s published case studies give the numbers:

Those are Sweeply’s own customers, so treat them as primary evidence rather than an industry average. The pattern behind them is consistent: given a genuine choice and a clear reason, a large share of guests decline daily cleaning, and the hours released are real hours that show up in the rota. The wider argument, including how to frame the choice so guests take it, is in opt-in housekeeping as an essential hotel service.

There is a second effect worth naming. Fewer unnecessary cleans means less linen, less water and less chemical use, which is why guest-led housekeeping tends to arrive on the sustainability agenda before it arrives on the operations one.

Where guest-led housekeeping does not work

• It needs both systems. The integration is available to properties running Sweeply and AeroGuest together. If you have one and not the other, this specific flow is not open to you yet, though Sweeply’s own guest page covers the same ground without AeroGuest.

• Guests who do not use the app still need a route. Not everyone downloads a hotel app. Keep the QR code, the in-room card and the front desk as alternatives rather than assuming full adoption.

• Brand and hygiene standards come first. Some brand standards, licensing regimes and long-stay hygiene policies require a minimum service interval. Check yours before you offer guests a free choice.

• Short stays release little. The saving comes from stayover cleans. A property whose guests mostly stay one night has very few stayovers to skip, so the numbers above will not transfer.

• A skipped clean is deferred, not cancelled. Rooms still need a departure clean, and periodic deeper cleaning has to be scheduled deliberately rather than assumed.

• Sweeply is not a PMS or a guest app. It is the layer between them. If your PMS is not holding accurate reservation and room data, fixing that comes first.

See what it would cost at your property

Email your room count, the PMS you run, whether AeroGuest is already live, and the modules you want (housekeeping, maintenance, Guest Connect, AI agents) to hello@getsweeply.com. You will get back an exact monthly price per sellable room for each module and the one-off onboarding fee per property. Sweeply prices per sellable room, per month, per module, and non-sellable space is free.