9. December 2025

From Guest Request to Task Complete: Sweeply + Duve

Picture this: a guest checks into their room after a long day and realises they need extra pillows. A few taps on their phone later, the pillows appear at their door. Almost like magic.

Well, not magic. But pretty close.

Here's what's actually happening behind the scenes: the guest makes the request through the Duve app. It instantly becomes a task in Sweeply. The housekeeping team member nearest to their floor gets a notification, grabs the pillows, delivers them, and marks the task complete. The whole thing takes minutes, and doesn’t come with unnecessary phone calls, front desk relays, or follow-ups.

Hotels using the platforms can now connect them directly – allowing guest requests to flow straight from Duve into Sweeply's operations workflow, where they become actionable tasks with clear ownership and real-time visibility.

Why it matters: the full picture of great service

Great guest service needs a seamless workflow behind the scenes. Duve gives guests a simple, intuitive way to communicate what they need. Sweeply makes sure operations teams can deliver efficiently, with clear assignments, instant notifications, and nothing falling through the cracks.

When these platforms connect, everyone benefits. Your teams know exactly what needs to be done and can prioritise properly. Requests become completed tasks rather than coordination headaches.

And guests benefit from the kind of smooth, responsive service that makes them want to come back.

How it works in practice

Guest opens the Duve app and taps through to request something: extra towels, a room refresh, a maintenance fix, whatever they need.

They're directed to a Guest Connect Page that's unique to your property.

The request logs automatically in Sweeply as a task.

The right team (housekeeping or maintenance, for example) gets notified instantly.

They action it, mark it complete, and everyone stays in the loop.

This workflow is straightforward to follow and takes pressure off your front desk and supervisors, who no longer need to manually coordinate every single guest request.

Some hotels are already ahead of the curve: Leonardo Hotels in the Benelux, for example, is already using both platforms to manage their guest request workflows this way.

Getting started

Here's how to set this partnership feature up:

Make sure you're using both Duve and Sweeply (obviously).

Reach out to your Sweeply Customer Success Manager to enable your Guest Connect Page for Duve.

Duve will embed the link into your guest app so it shows up seamlessly during their stay.

Let your guests know it's there. Add it to pre-arrival emails, put QR codes in rooms, mention it at check-in.

Brief your teams on how requests will now appear in Sweeply and how to respond quickly.

Need technical details? Check out our Help Center guide to Duve Guest Connect.

The upgrade your guest requests deserve

Connecting Duve and Sweeply gives you something simple but powerful: a direct line from what guests ask for to what your team delivers. 

It's the kind of setup that makes everyone's day run more smoothly – guests get what they need without waiting, and your team can focus on great service instead of playing messenger.

Want guest service like this for your own property? Book a demo with Sweeply to talk through how it works.